Refund and Returns Policy
Effective Date: June 30, 2026
Welcome to Art of Creative (“Company”, “we”, “our”, or “us”). This Refund & Return Policy explains the conditions under which refunds, cancellations, replacements, and dispute resolutions apply when purchasing products or services from https://artofcreative.com.
By purchasing any product or service from Art of Creative, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
1. Company Information
Business Name: Art of Creative
Website: https://artofcreative.com
Email: info@artofcreative.com
Phone: +92 300 007696
Location: Lahore, Punjab, Pakistan
2. Scope of this Policy
This policy applies to:
- WordPress Themes
- WordPress Plugins
- Website Templates
- Source Code
- UI Kits
- Graphics
- Digital Downloads
- Website Design Services
- Website Development Services
- SEO Services
- Branding Services
- Graphic Design Services
- Digital Marketing Services
- Website Maintenance Services
- Any other digital products or professional services sold through Art of Creative.
3. Digital Products
All products sold through Art of Creative are digital products delivered electronically.
Because digital products cannot be physically returned and become immediately accessible after purchase, all digital product sales are generally considered final.
This policy helps protect our intellectual property and prevent unauthorized use or distribution.
4. No Refunds for Digital Downloads
Unless required by applicable law, digital products are non-refundable once they have been delivered, downloaded, or made available in your account.
This includes, but is not limited to:
- WordPress Themes
- WordPress Plugins
- Website Templates
- Source Code
- UI Kits
- Graphics
- Digital Assets
- Downloadable Files
- Software
- Documentation
Please review product descriptions, compatibility requirements, and features carefully before making a purchase.
5. Eligible Refund Circumstances for Digital Products
Although refunds are generally not provided for digital downloads, we may, at our sole discretion, consider a refund if:
- You were charged more than once for the same order.
- The purchased file cannot be downloaded due to a verified issue on our website.
- We are unable to provide the purchased product.
- A technical issue cannot be resolved after reasonable troubleshooting.
- The wrong product was delivered due to our error.
Any approved refund remains entirely at our discretion unless otherwise required by law.
6. Situations Where Refunds Will Not Be Granted
Refund requests will generally be declined where:
- You changed your mind.
- You no longer require the product.
- You purchased the wrong product.
- You failed to read the product description.
- Your hosting environment is incompatible.
- Your website contains conflicting third-party software.
- You expected features not advertised.
- You lack the technical knowledge to use the product.
- You found an alternative product elsewhere.
- You failed to install required software.
- Your server does not meet minimum requirements.
- You request a refund after downloading or using the product.
7. Custom Development Services
Custom projects are developed specifically for each client.
Due to the time, planning, and resources involved, refunds are handled differently from digital products.
8. Refund Before Work Begins
If a custom project is cancelled before any work has commenced, you may be eligible for a full refund of any payments made, less any applicable payment processing fees or administrative costs, unless otherwise agreed in writing.
9. Refund After Work Has Started
Once work has commenced, refunds are generally not available in full.
Where appropriate, Art of Creative may issue a partial refund based on:
- work completed;
- project milestones achieved;
- hours already invested;
- third-party expenses incurred;
- software licenses purchased specifically for the project.
The amount of any partial refund will be determined reasonably based on the completed portion of the project.
10. Approved Designs and Deliverables
Once you approve:
- designs;
- layouts;
- mockups;
- branding concepts;
- website pages;
- prototypes;
- final deliverables;
those approved items are considered accepted.
Refunds are generally not available after approval except where required by law.
11. Client Delays
If a project is delayed because the client:
- fails to provide content;
- fails to provide images;
- fails to respond;
- repeatedly changes project requirements;
- does not provide approvals;
Art of Creative shall not be responsible for resulting delays.
Such delays do not create a right to a refund.
12. Project Cancellation by Client
Clients may request cancellation of a project at any time.
If cancellation occurs after work has commenced:
- completed work remains payable;
- partially completed work may be delivered where appropriate;
- unused balances may be considered for partial refund where applicable;
- ownership of unpaid work remains with Art of Creative.
13. Cancellation by Art of Creative
We reserve the right to cancel a project where:
- abusive behaviour occurs;
- fraudulent activity is suspected;
- illegal activities are requested;
- invoices remain unpaid;
- clients repeatedly violate agreements;
- communication becomes impossible.
Where appropriate, unused funds may be refunded after deducting the value of completed work.
14. SEO Services
SEO involves numerous external factors outside our control.
Accordingly, refunds are not available because:
- rankings changed;
- rankings did not improve;
- competitors outperformed your website;
- search engines updated their algorithms;
- expected traffic was not achieved.
Refunds are only considered where Art of Creative fails to perform the agreed services.
15. Digital Marketing Services
Advertising platforms, customer behaviour, and market conditions constantly change.
Refunds are not available solely because:
- campaigns underperformed;
- leads were fewer than expected;
- sales targets were not met;
- advertising platforms changed their policies.
Refunds may be considered only where contracted services were not delivered.
16. Chargebacks
Customers agree to contact Art of Creative before initiating any payment dispute or chargeback.
Fraudulent or abusive chargebacks may result in:
- account suspension;
- termination of licenses;
- suspension of support;
- legal recovery of unpaid amounts where permitted by law.
We encourage customers to allow us a reasonable opportunity to resolve any issue before involving payment providers.
